To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. ("TACP") is posting this notice about the 40XV645U LCD TV. This is not a safety issue.
Recently, it has come to our attention that a small percentage of the 40XV645U LCD TVs that we have shipped may display horizontal lines on the screen. TACP can determine, based on the serial number, whether a particular 40XV645U LCD TV may experience this problem.
To determine if your 40XV645U is one of the few affected units, you will need the serial number.
To determine the serial number of your television:
- Look on the back of the unit for the TV Label
Enter your serial number in the dialogue boxes below and then click the "Check My Television" button, and you can determine if your 40XV645U LCD TV may experience this problem.